Terms of Service
The rules of engagement.
eCloudforce – SOFTWARE AGREEMENT
(Terms & Conditions & Payment Protection Agreement)
This Agreement is made between:
Service Provider (Owner): ECloudforce CRM (“Provider”, “we”, “us”)
Client/User: _______________________ (“Client”, “you”)
Effective Date: ___ / ___ / _____
1. SOFTWARE LICENSE & USAGE RIGHTS
1.1 ECloudforce CRM is provided on a rental (subscription) basis only.
1.2 The Client is granted a non-exclusive, non-transferable, revocable license to use the CRM.
1.3 The Client does NOT own the software, code, database structure, or system.
1.4 Reverse engineering, copying, reselling, or modifying the CRM is strictly prohibited.
2. OWNERSHIP RIGHTS
2.1 ECloudforce CRM and all related intellectual property remain 100% property of the Provider.
2.2 All branding, UI, features, workflows, and backend systems belong solely to the Provider.
2.3 Client has no right to claim ownership even after long-term usage.
3. DATA OWNERSHIP & PRIVACY
3.1 All client business data stored in CRM belongs to the Client.
3.2 Provider will not sell, share, or misuse client data.
3.3 Provider may access data only for:
Technical support
Bug fixing
System maintenance
3.4 After termination, data will be available for export within ___ days. After that, it may be deleted permanently.
4. PAYMENT TERMS & SECURITY
4.1 CRM is available on a monthly / quarterly / yearly rental basis.
4.2 Fees must be paid in advance before access is granted or renewed.
4.3 Non-payment beyond ___ days will result in:
Temporary suspension of access
Data access restriction
Permanent deactivation after ___ days
4.4 All payments are non-refundable once subscription starts.
4.5 Chargebacks or payment disputes may result in immediate account termination.
5. NO REFUND POLICY
Due to digital service nature:
No refunds after activation
No partial refunds for unused time
No refunds for dissatisfaction after usage
6. SERVICE AVAILABILITY
6.1 Provider aims for 99% uptime but does not guarantee uninterrupted service.
6.2 Downtime due to maintenance, updates, or server issues is not compensable.
7. SUPPORT & MAINTENANCE
7.1 Support includes:
Technical assistance
Bug fixes
Basic onboarding help
7.2 Custom development or new features are chargeable separately.
7.3 Support is available via: WhatsApp / Email / Ticket system.
8. RESTRICTIONS
Client shall NOT:
Resell or redistribute CRM access
Share login credentials publicly
Attempt hacking or reverse engineering
Use CRM for illegal or fraudulent activities
Overload system with abusive usage
Violation will lead to immediate termination without refund.
9. TERMINATION POLICY
9.1 Either party may terminate with ___ days notice.
9.2 Provider may terminate immediately if:
Payment is delayed
Terms are violated
Misuse of system occurs
9.3 Upon termination, access will be revoked.
10. LIMITATION OF LIABILITY
Provider is not responsible for:
Business losses or missed leads
Data loss due to client misuse
Third-party integration failures
Internet/server downtime
Revenue or sales performance
11. CONFIDENTIALITY
Both parties agree to keep:
Business strategies
CRM structure
Pricing and operations
confidential and not disclose to third parties.
12. MODIFICATIONS
Provider reserves the right to:
Update features
Modify pricing
Change terms with prior notice
13. LEGAL PROTECTION
Any misuse, fraud, or unauthorized use may result in legal action under applicable IT and cyber laws.
14. ACCEPTANCE OF TERMS
By using ECloudforce CRM, the Client agrees to all terms mentioned above.
Provider Signature: ______________________
Client Signature: ________________________
Date: ___ / ___ / _____
Last updated Jun 23, 2026